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We’re here to help 🤍

Have a question about your order, sizing, shipping, or returns? Reach out to us anytime during support hours.

💬 Customer Support Channels

WhatsApp: For quick assistance & order updates
Instagram DM: @insiyawardrobe
Facebook Messenger: Insiya Wardrobe

⏰ Support Hours:

Monday to Saturday | 11:00 AM – 7:00 PM
(Closed on Sundays & public holidays)

📦 For Order-Related Queries

Please share the following for faster support:
Order Number
Registered Name
Images or unboxing video (if applicable)
INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I place an order ?

You can place your order directly through our website or by contacting us via WhatsApp, Instagram, or Facebook.

What are your delivery timelines ?

Standard Delivery: 3–5 working days

Remote Areas: 5–7 working days

Delivery times may vary due to courier operations.

Do you offer Cash on Delivery (COD) ?

Yes, Cash on Delivery is available across Pakistan. Availability may vary for remote locations.

What is your return and exchange policy ?

Returns and exchanges are accepted within 48 hours of delivery for:

Damaged or defective items

Incorrect orders

Items must be unused, unwashed, and in original condition.

How are refunds processed ?

All approved refunds are issued in the form of a coupon code equal to the item value.
Coupon codes can be used on your next purchase and are non-refundable and non-transferable

Can I exchange my dress for another size or design ?

Yes, exchanges are allowed subject to stock availability. If your desired item is unavailable, you may choose an alternative product.

Are sale or discounted items returnable ?

No, sale and discounted items are non-returnable and non-exchangeable, unless they are damaged or incorrect.

How do I contact customer support ?

You can reach us via WhatsApp, Instagram DM, or Facebook Messenger during support hours. We usually respond within 12–24 hours.

🤍 Our Promise

Insiya Wardrobe is committed to offering quality eastern & western women’s wear in Pakistan with honest policies and reliable customer support.